Delivery Policy

Last updated: 5 February 2026

OVERVIEW

100 Nutrition Ltd, trading as BOOST’D Nutrition, is committed to delivering your order safely and efficiently.

This policy outlines our delivery methods, timeframes, costs, and what to do if issues arise.

DELIVERY AREAS

UK Mainland:
We deliver to all UK mainland addresses including England, Scotland, and Wales.

Northern Ireland:
Standard delivery available.

Scottish Highlands and Islands:
Delivery available with possible extended timeframes.

UK Offshore Islands:
Delivery available. Additional charges may apply for remote locations.

International:
We do not currently ship outside the United Kingdom.

PROCESSING TIME

Order processing:

• Orders placed Monday-Friday before 2:00 PM GMT: Processed same day
• Orders placed after 2:00 PM GMT: Processed next business day
• Weekend orders: Processed Monday
• Bank holidays: Processed next business day

Dispatch timeframe:
Orders are typically dispatched within 2-3 business days of order confirmation.

During busy periods (seasonal promotions, product launches), processing may take up to 5 business days. We will notify you if delays occur.

DELIVERY METHODS & COSTS

Standard Delivery (Royal Mail / Courier):

• Cost: £3.95
• Estimated delivery: 3-5 business days after dispatch
• Tracking: Provided via email
• Signature: Not required

Express Delivery (Next Day Courier):

• Cost: £7.95
• Estimated delivery: Next business day (if ordered before 2:00 PM)
• Tracking: Provided via email
• Signature: May be required

Free Delivery:

• Orders over £50: Free standard delivery
• Automatically applied at checkout
• Does not apply to express delivery

Delivery costs are calculated at checkout based on your postcode and order value.

DELIVERY TIMEFRAMES

Total delivery time = Processing time + Transit time

Examples:

• Standard: 2-3 days processing + 3-5 days transit = 5-8 days total
• Express: 1 day processing + 1 day transit = 2 days total (orders before 2 PM)

Timeframes are estimates, not guarantees. Delays may occur due to:

• Courier issues
• Weather conditions
• Remote locations
• Incorrect delivery information
• Customs delays (if applicable)

TRACKING YOUR ORDER

Order confirmation:
You will receive an email confirmation immediately after placing your order.

Dispatch notification:
When your order is dispatched, you will receive:

• Dispatch confirmation email
• Tracking number
• Link to track your parcel
• Estimated delivery date

Track your order:
Use the tracking link provided or contact the courier directly with your tracking number.

If you don’t receive tracking within 3 business days, contact us at hello@boostdnutrition.com.

DELIVERY REQUIREMENTS

Address accuracy:
You are responsible for providing accurate delivery information.

We cannot be held responsible for delays or non-delivery due to:

• Incorrect addresses
• Missing flat/apartment numbers
• Incomplete postcodes
• Wrong contact details

Please double-check your delivery address before completing your order.

Delivery attempts:

• Couriers typically make 1-2 delivery attempts
• If unsuccessful, item held at local depot or returned to sender
• You will receive notification of failed delivery
• Collection or redelivery instructions provided by courier

Someone must be available to receive express deliveries requiring signature.

FAILED DELIVERIES

If delivery fails due to:

Incorrect address provided by you:

• Item returned to us
• You are responsible for redelivery costs
• Contact us to arrange redelivery

Courier error:

• We will rearrange delivery at no cost
• Contact us immediately

Repeated failed delivery attempts:

• Item returned to us after final attempt
• Refund issued minus return shipping costs
• No redelivery unless new order placed

MISSING OR LOST PARCELS

If your order shows as delivered but you haven’t received it:

1. Check all possible delivery locations:

• Front and back doors
• Porch or garage
• With neighbors
• Building reception or concierge
• Safe places noted in delivery instructions

1. Check with household members
2. Wait 24 hours (parcels sometimes marked delivered prematurely)
3. Contact us at hello@boostdnutrition.com with:

• Order number
• Tracking number
• Confirmation you’ve checked all locations

Our response:

• We will investigate with courier
• Investigation takes 5-10 business days
• If parcel confirmed lost, we will resend or refund

We cannot resend or refund until courier investigation completes.

DAMAGED PARCELS

If your parcel arrives damaged:

Do not discard packaging or products

1. Take photos immediately:

• Outer packaging damage
• Inner packaging damage
• Product damage

1. Contact us within 48 hours at hello@boostdnutrition.com
2. Provide:

• Order number
• Photos
• Description of damage

Our response:

• Replacement sent immediately (if in stock)
• Or full refund processed
• Return label provided (if needed)

Claims after 48 hours may not be honored due to courier claim requirements.

UNDELIVERABLE ADDRESSES

Some addresses cannot be delivered to by standard couriers:

• BFPO addresses (military bases)
• PO Box addresses
• Some remote Scottish locations

If your address is undeliverable:

• We will contact you before dispatch
• Alternative arrangements offered
• Full refund if delivery cannot be arranged

DELIVERY DURING EXTREME WEATHER

Severe weather may cause delivery delays.

During extreme weather events:

• Couriers may suspend services
• Deliveries may be significantly delayed
• We will update you via email

We cannot be held responsible for weather-related delays beyond our control.

CUSTOMS & IMPORT DUTIES

UK orders:
No customs or import duties apply.

Northern Ireland (post-Brexit):
No additional charges for our products (food supplements under current regulations).

Regulations may change. Any unexpected customs charges are the customer’s responsibility.

DELIVERY TO MULTIPLE ADDRESSES

Each order can be delivered to one address only.

To deliver to multiple addresses:

• Place separate orders for each delivery address
• Contact us if you need assistance with multiple orders

INCORRECT ITEMS DELIVERED

If you receive incorrect items:

1. Do not open or use products
2. Contact us immediately at hello@boostdnutrition.com
3. Provide:

• Order number
• Photo of items received
• Description of error

Our response:

• Correct items sent immediately (prepaid return label provided for incorrect items)
• Or full refund if preferred
• All return postage covered by us

REFUSING DELIVERY

If you refuse delivery or fail to accept delivery:

• Item returned to us
• Refund issued minus outbound shipping costs
• Restocking fee may apply

ORDER AMENDMENTS AFTER DISPATCH

Once dispatched, orders cannot be:

• Cancelled
• Changed
• Redirected

Contact the courier directly to request delivery changes (subject to their policies).

CONTACT US

For delivery enquiries:

100 Nutrition Ltd (trading as BOOST’D Nutrition)
Studio 9, 50-54 St Paul’s Square
Birmingham, B3 1QS
United Kingdom

Email: hello@boostdnutrition.com

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM GMT

This Delivery Policy was last updated on 5 February 2026.